Refund and Cancellation Policy

Introduction

Lurest Inc. (the "Company") establishes this Refund and Cancellation Policy as follows regarding refunds and cancellations for "X Follow Checkup" (the "Service") provided by the Company.

Article 1 (Scope)

This Policy applies to refund and cancellation conditions when paid features, payments, purchases, or usage fees arise in the Service.

For orders with an actual payment amount of zero due to a free period, campaign, 100% discount, or similar reason, there is no amount to refund and no Stripe refund is processed. However, an acquisition failure and its status are recorded in the same manner as for a paid order.

Article 2 (Nature of the Service)

The Service is a digital service that, based on user consent, uses the X API to acquire both following-account and follower information in each analysis and supports review and organization of that information.

Provision of the Service begins when the user agrees to the acquisition and fee conditions, completes payment, and the acquisition process starts.

Article 3 (Cancellations)

Users may cancel their purchase before payment is completed.

After payment is completed, cancellations, returns, or refunds for user convenience are not accepted.

Article 4 (Refunds)

Due to the nature of digital services, the Service does not provide refunds for user convenience after acquisition and delivery of the analysis result have completed successfully.

If either the following-account acquisition or the follower acquisition does not complete after a paid transaction, the Company automatically issues a full refund, including for the following causes.

1. The Service was unable to acquire either following-account or follower information from the X API
2. Acquisition was interrupted or incomplete because of X API rate limits, outages, communication errors, authentication status, or similar causes
3. An internal system error prevented delivery of an analysis result

Article 5 (Non-Refundable Cases)

The following cases are generally not eligible for refunds.

1. Acquisition of both following-account and follower information and delivery of the analysis result completed successfully
2. The displayed acquisition results did not meet the user's expectations or purpose
3. After using the Service, the user no longer needed it, applied by mistake, or otherwise requested cancellation for user convenience
4. Use in violation of this Policy or the Terms of Service was confirmed

Article 6 (Response When Acquisition Fails)

During acquisition, the Service may retry temporary rate limits or temporary X API errors. If either the following-account acquisition or the follower acquisition still does not complete after those retries, a paid order is not retried under the same payment record and is automatically refunded in full.

If the automatic refund itself fails, the transaction is recorded as not yet refunded and the Company issues a manual refund after reviewing the inquiry.

For a zero-yen order, such as one with a 100% discount, there is no amount to refund, so no Stripe refund is processed and the order is recorded as an acquisition failure.

Article 7 (Refund Method)

When issuing a refund, the Company generally refunds through the payment method used by the user.

Refunds may take time to appear depending on payment provider specifications, processing status, financial institution business days, and similar factors.

Article 8 (Inquiries)

Inquiries regarding refunds or cancellations should be made through the inquiry page or inquiry window separately designated by the Company.

When making an inquiry, please include the usage date and time, payment ID, relevant acquisition process, what occurred, displayed error details, and similar information to the extent possible.

Article 9 (Changes to this Policy)

The Company may change this Policy as necessary. The revised Policy becomes effective when displayed on the Service or at the time specified by the Company.