Refund and Cancellation Policy

Introduction

Lurest Inc. (the "Company") establishes this Refund and Cancellation Policy as follows regarding refunds and cancellations for "X Follow Checkup" (the "Service") provided by the Company.

Article 1 (Scope)

This Policy applies to refund and cancellation conditions when paid features, payments, purchases, or usage fees arise in the Service.

If no usage fee is charged due to a free provision period, MVP provision period, campaign, or similar reason, the provisions of this Policy concerning payment and refunds do not apply.

Article 2 (Nature of the Service)

The Service is a digital service that, based on user consent, uses the X API to acquire following account or follower information and supports review and organization of that information.

Provision of the Service begins when the user agrees to the acquisition conditions and fee conditions and starts the acquisition process.

Article 3 (Cancellations)

Users may cancel a purchase or start of use before payment is completed or before the acquisition process starts.

After payment is completed or after the acquisition process starts, cancellations for user convenience are generally not accepted.

Article 4 (Refunds)

Due to the nature of digital services, the Service generally does not provide refunds after payment is completed or after the acquisition process starts.

However, if the Company determines that any of the following applies, the Company may respond by refunding, reacquiring data, regranting usage rights, or by another method the Company deems appropriate.

1. The acquisition process did not start or complete due to a Company system failure
2. Payment was completed but the Service was not provided due to reasons attributable to the Company
3. Duplicate payment occurred for the same process
4. Other cases where the Company determines that a refund or alternative response is appropriate

Article 5 (Non-Refundable Cases)

The following cases are generally not eligible for refunds.

1. The user started the acquisition process after agreeing to the acquisition conditions, fee conditions, and confirmation screen content
2. Acquisition results were limited due to reasons outside the Company's control, such as X API specification changes, rate limits, outages, service suspension, or account restrictions
3. The issue was caused by the user's X account settings, authentication status, communication environment, device environment, operational mistakes, or similar reasons
4. The displayed acquisition results did not meet the user's expectations or purpose
5. After using the Service, the user no longer needed it, applied by mistake, or otherwise requested cancellation for user convenience
6. Use in violation of this Policy or the Terms of Service was confirmed

Article 6 (Response When Acquisition Fails)

If the acquisition process fails, is interrupted, or does not complete due to rate limits, the Company will respond reasonably according to the circumstances, such as reacquisition, retrying with the same payment record, invalidating the fee, refunding, or another reasonable response.

However, due to X API specifications, rate limits, outages, the user's authentication status, or other circumstances outside the Company's control, the Company does not guarantee reacquisition or complete acquisition results.

Article 7 (Refund Method)

When issuing a refund, the Company generally refunds through the payment method used by the user.

Refunds may take time to appear depending on payment provider specifications, processing status, financial institution business days, and similar factors.

Article 8 (Inquiries)

Inquiries regarding refunds or cancellations should be made through the inquiry page or inquiry window separately designated by the Company.

When making an inquiry, please include the usage date and time, payment ID, relevant acquisition process, what occurred, displayed error details, and similar information to the extent possible.

Article 9 (Changes to this Policy)

The Company may change this Policy as necessary. The revised Policy becomes effective when displayed on the Service or at the time specified by the Company.